📧 Get in Touch
Primary Contact
Email: [email protected]
This is the best way to reach us for:
- Technical support and troubleshooting
- Feature requests and suggestions
- Bug reports and issues
- General inquiries and feedback
Response Times
- Technical Support: Within 24-48 hours
- General Inquiries: Within 48-72 hours
- Feature Requests: Within 1 week (with acknowledgment)
🚀 What Can We Help You With?
Technical Support
Are you experiencing issues with BWFilter? We can help with:
- Image upload and processing problems
- Filter settings and adjustments
- Browser compatibility issues
- Performance optimization
- Error troubleshooting
Feature Feedback
Have ideas for improving BWFilter? We'd love to hear:
- New filter suggestions
- User interface improvements
- Workflow enhancements
- Additional export options
- Performance optimizations
Business Inquiries
For business-related questions:
- Partnership opportunities
- Bulk licensing options
- API access requests
- Custom development projects
- Media and press inquiries
Bug Reports
Found something not working right? Please include:
- Detailed description of the issue
- Steps to reproduce the problem
- Browser and device information
- Screenshots if applicable
- Expected vs. actual behavior
📝 Before Contacting Us
Check Our Resources
Before reaching out, consider checking:
- FAQ - Common questions and answers
- Features Guide - Understanding all available features
- How It Works - Learn about our processing methods
Gather Information
To help us assist you better, please provide:
- For Technical Issues: Browser type, version, and device information
- For Feature Requests: Detailed description of the desired functionality
- For Bug Reports: Steps to reproduce and expected behavior
- For General Feedback: Specific details about what you like or would improve
🌍 Community & Social
Follow Us
Stay updated with BWFilter:
- Twitter: @BWFilter
- GitHub: github.com/bwfilter
- Blog: bwfilter.com/blog
Share Your Work
Love your black and white photos? Share them with us:
⏰ Support Hours
Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Weekend: Limited support for urgent issues
- Holidays: Response times may be longer
🔒 Privacy & Security
We take your privacy seriously:
- All emails are handled confidentially
- We never share your contact information
- Images you mention are never requested or stored
- Communication follows our Privacy Policy
🛠️ Troubleshooting First Steps
Before contacting support, try these quick fixes:
Browser Issues
-
Clear Browser Cache
- Chrome: Ctrl+Shift+Del (Windows) / Cmd+Shift+Del (Mac)
- Firefox: Ctrl+Shift+Del (Windows) / Cmd+Shift+Del (Mac)
- Safari: Cmd+Option+E (Mac)
-
Update Browser
- Ensure you're using the latest version
- Check for available updates
-
Try a Different Browser
- Chrome, Firefox, Safari, or Edge
- Some issues are browser-specific
Common Issues
Images Not Processing:
- Check file format (JPG, PNG, WebP supported)
- Ensure file size is under 10MB
- Try refreshing the page
Slow Performance:
- Close other browser tabs
- Restart your browser
- Check internet connection
Download Issues:
- Check browser download settings
- Try right-clicking and "Save As"
- Disable ad blockers temporarily
📧 Email Templates
Bug Report Template
Subject: Bug Report - [Brief Description]
BWFilter Version: [Browser/Version]
Operating System: [Windows/Mac/Linux + Version]
Issue Description: [Detailed description]
Steps to Reproduce:
1. [Step 1]
2. [Step 2]
3. [Step 3]
Expected Behavior: [What should happen]
Actual Behavior: [What actually happens]
Additional Notes: [Any other relevant information]
Feature Request Template
Subject: Feature Request - [Feature Name]
Description: [Detailed description of the feature]
Use Case: [Why this feature would be useful]
Implementation Ideas: [Any specific suggestions]
Priority: [Low/Medium/High]
🙏 Thank You
We appreciate you taking the time to reach out. Your feedback helps us improve BWFilter for everyone.
Whether you're reporting a bug, suggesting a feature, or just saying hello, every message helps us create a better product.
Looking forward to hearing from you!
Response times may vary based on volume and complexity of inquiries. We appreciate your patience and understanding.